EXTRA SERVICES

The extra services are thought-out in order to satisfy the needs of every customer. If you are interested in any of the following services you can contact our customer service, and you will then be contacted by the referent that better knows how to assist you with your needs.

CHECK UP – JEWELRY MAINTENANCE

Jewelry requires regular maintenance, which is a service that we offer. Thanks to our craftsmen’s abilities your jewelry will be good as new! As a matter of fact, if worn on a daily basis, each piece of jewelry undergoes mechanical stress or minor traumas and can get damaged/ruined. Our first and foremost order of business is to verify and assess any possible problems and to resolve them before any permanent damage is done.

CERTIFICATES AND APPRAISALS FOR GEMSTONES, DIAMONDS AND JEWELRY

Certificates and appraisals contain all of the technical characteristics of the gemstones and of the diamonds, while the jewelry certificates report the manufacturing process. They don’t, however, contain estimates and values, as you can find in our technical reports that we supply for another type of service. The aforementioned certificates and appraisals can be integrated with additional international certificates regarding any kind of jewelry, gemstone or diamond.

CREATE A PIECE OF JEWELRY WITH YOUR GEMSTONES OR DIAMONDS

We offer you the possibility to use the gemstones and diamonds in your possession to create new pieces of jewelry: this way, even an old ring can become a new piece of jewelry, tailored to your taste and personality.

JEWELRY REPAIR AND RESTORATION

The restoration of a piece of jewelry, in some cases, can require extensive work, and so it would be simpler to just redo it from scratch. In order to assess how to procede, you can send us a few photos of the piece of jewelry that you would like for us to fix, and we will suggest the best solution possible.

WE CAN MAKE YOU AN IDENTICAL COPY OF A FAMILY HEIRLOOM

Do you want to gift a perfect replica of a family heirloom to someone you dearly care about? No problem: just send us a photo and you will then be contacted by our customer service, that will explain the following steps, and we will worry about the rest!

PURCHASE A CERTIFIED SINGLE DIAMOND WITH THE HELP OF A QUALIFIED CONSULTANT

Whether you want to purchase a certified diamond to create a piece of jewelry or to have as a safe haven, you can always count on us to help you. In the event of a substantial purchase we offer a brief class that will help you understand gemmology and also how diamonds are valued on the market and what the best weight in carats is and the best features to keep in mind when creating an assortment of diamonds.

REQUEST A FUNCTIONAL PROTOTYPE OF THE JEWELRY THAT YOU WANT OR DESIRE

We do everything in our power to give you as much information as possible concerning the piece of jewelry that you are going to purchase: measurements, weight, weight in carats and photos corresponding to the jewelry. However, if you have any concerns regarding the measurements you can always request a functional prototype in resin: we will print it by using a 3D printer so that you can try it on to see how it fits and make the purchase in complete safety.

REPAIR AND RESTORATION OF ANTIQUE DIAMONDS AND JEWELS

The mineral origin of the various kinds of jewels dates back to thousands of years ago. What makes the difference between an old and a seemingly new diamond are the cut and the use made of it, so any gemstone can be brought back to life with a good cut and polishing. The assessments of costs and/or benefits will be done for free by our technicians. This will give you the opportunity to put to good use a family heirloom to create a new piece of jewelry made just for you.

INTERNATIONAL CERTIFICATIONS FOR GEMSTONES, DIAMONDS AND JEWELRY

Thanks to our partnership with advanced international laboratories we can ensure that all your needs are met. Whether an item was purchased in one of our stores or not, you can still receive a certification by the best and most accredited laboratories in the world, without having to encounter any risks because of the insurance coverage that we offer in the manufacturing and transportation process. One of our consultants will explain to you which laboratories are best suitable for the type of jewel or jewelry that you may have.

DELIVERY AND PICK-UP OF JEWELRY IN SAFE PICK-UP POINTS

If your wish is to have your purchase kept under wraps we have specialised safe deposit locations all over Europe, the same points that banks turn to for the handling and the transportation of money. This service offers maximum security and discretion.

TECHNICAL REPORTS IN INSURANCE AND IN THE LEGAL SECTOR

If you wish to determine the value of your jewels and jewelry and you require expertise, transparency and precision, we are the ones for the job! Records show that the cases in which a technical report becomes essential are many and many law firms, notary offices and insurance companies make use of your expertise to solve or simplify critical situations.

CREATE A PHOTOBOOK OF YOUR GIFT IDEA AND LET THEM CHOOSE

To surprise your loved one we have made it possible to make a photobook this way you won’t get it wrong! You get to select a few items that will be photographed and will be put in the album from which your spouse can then choose from. Your spouse will get to determine what is perfect for them and we will create it!

ASK OUR EXPERTS FOR SUGGESTIONS AND RECOMMENDATIONS

Our experts are at your disposal if you wish to know more about the design process or anything else related to diamonds and gemstones. You choose the date and time of your appointment and our technicians will contact you to answer any questions you may have.